My husband and I live in Albuquerque so we do not have access to wall bed stores. We were interested in a cabinet bed, as a wall bed was too overwhelming for the size of the room. The Murphy cabinet bed was a perfect choice, as was contacting Wilding Wallbeds. I had found Wilding through a google search, which resulted in rave reviews.
Our contact person was Penny S, who was knowledgeable, efficient and very professional. It was also nice to work with such a pleasant person. We had our bed ordered with absolutely no problems and that good service continued to the end when the bed was assembled and ready for guests. We were kept apprised of the shipping progress and the delivery was flawless. The bed was in excellent shape upon arrival, as the movers and the packers of the bed did a very good job.
We had the bed delivered to our front door of a single story home. We managed to move it ourselves into the guest bedroom. We are not young but in decent shape. The instruction video was immensely helpful and well done. It also helped that the bed was very well constructed of quality wood and that all assembly parts fit easily. From the front door to ready for use took one hour!
We love the bed. It is a really nice piece of furniture which enhances the room. It is very easy for one person to open and close. We could not be more pleased.
I happen to see a Murphy bed banner advertisement in the middle of a New York Times article I was re-reading on a recent Sunday. Realizing that I had not looked at Murphy beds in years and I was expecting to move to The Villages, Florida, in the near future, it dawned on me that the Murphy bed alternative to a foldaway bed would be the best solution to guest “issues.” I found an astonishing selection of Murphy beds on the Wilding Wallbed website. The styles and especially workmanship were remarkable in this day and age. And I was even able to find exactly what I needed on the sale page. I call the office as soon as they opened the next morning and was greeted by Penny. She was a breath of fresh air, fully informed on every aspect of my first choice and handled everything perfectly. She was even aware of whether The Villages could handle the 18 wheeler delivery vehicle. A subsequent call back to ask for a sample of the wood and more measurements was greeted with the same courtesy and efficiency. Her friendly demeanor was especially appreciated as the article I had been reading in the Times was my husband’s obituary. She is a prize employee.
Christa, New York
I just wanted to say how much we appreciate our new bed and book case. It has exceeded our expectations in every way. Beautiful, smart design, and your customer service was great. It was a beast to load up the stairs—I'm glad we ended up hiring some help—but now we're thankful for its super-solid construction. It has transformed our home. Thanks to everyone involved in making it happen.
Tom & Rachel
This has been such a delightful experience from start to finish! We live in a small cottage in Carmel, so I did alot of research on various types of wall bed systems incorporating a desk. We loved the thoughtful design of the Wilding Disappearing Desk Bed model. Once we zeroed in on the Park City model (Full), you were so helpful and patient in answering our questions and sending many stain samples. As you explained at the beginning when we placed the order, to expect shipment probably in the first week in April. Imagine our delight when we found out it would arrive THIS week! DATS and Best Overnight Transport were awesome in communicating shipping and arrival details. Steve, at Best Overnight, was a champ! The pallet arrived yesterday afternoon and was so carefully packed - everything was PERFECT! As I unpacked it, my expectations (alteady very high) were exceeded from the attention to detail, the quality and craftsmanship! The videos! Wow! The videos made assembly a breeze! It was a bit intimidating when unpacking the boxes, but the videos (step-by-step) made the process so easy! We had one question during assembly, and were so impressed to receive a call back from Dennis within minutes! So, in closing, Wilding Wallbeds has extraordinary customer service...from Penny, to Kim and Molly, to Dennis, and of course all the craftsmen who carefully created our beautiful wallbed and side bookcases! Thank you again for an absolutely delightful customer experience.
Tracey & Ken P.
Just wanted to say that I've had my Wilding Wallbed for almost twenty years...and in three homes...and it still performs great. Whenever I'm asked about it, I still recommend Wilding, since the quality is superior to anything from big box or other stores. Thanks for making such a great product.
I love, love, love our new Presidential II murphy bed!!! Absolutely beautiful! The wardrobes are so roomy and provide much needed storage space. Very happy with our investment.
We are ecstatic about the transformation Wilding Wallbeds accomplished in our office/guest room. The exceptional workmanship on the twin wallbeds, desk and cabinetry is superb and your attention to detail was greatly appreciated. Also important and appreciated was your willingness to address our specific needs and concerns, which added greatly to the functionality and satisfaction with the finished product. We highly recommend Wilding Wallbeds to everyone looking to add usable and beautiful value to their homes.
Mike and Patti B
So glad you have this. EXTREMELY HELPFUL! You guys are the best!!! I've had my beautiful wallbed for over 15 years. And I still believe it was the best investment I ever have made. This is going to sound terrible, but the wallbed was the only piece of furniture I took when I went through my divorce 12 years ago. So it's extra special. I absolutely love it and refer folks to you all the time. Thank you again for the videos. -Brandi P.
If you are interested in making that TINY space you have into a really functional one, consider having the folks at Wallbeds by Wilding build you a wallbed. You can tweak the design, wood, color, fittings, etc. to suit your need. They ARE pricey, but absolutely fabulous. If only for the fun, check out their website and see how cool these things are. We even have a table attached to ours so that when the full mattress, queen size bed is up out of the way, we have a table for computer use, game playing, etc. It makes an otherwise awkward space into a guest room. Today I had to call them because some doofus in my family didn't close the latch properly and a hinge and some latches needed replacement. Wilding is shipping them out to me free! What terrific service! Even though the parts are free, in this case, we absolutely "got what we paid for" for the original item - a quality piece, well built and beautifully designed...and now, excellent customer service to boot. A previous review commented on the video installation guide, the weight of the unit, etc. My husband planned for it, as the company indicated and the installation went well. But the unit does need YOU to be present to get it off the truck and into your house. This is work - but it's a fabulous bed system and worth the effort. It can really transform a space to make it into a terrific study, guest room, whatever... -Sara S. Lake Zurich, IL
Bought a wall bed from them in August. Good price, fast delivery and very helpful people when you call them about advice for mattress type etc. -Jan I Manhattan,NY
I searched locally for a murphy bed, and after being met with blank stares, started an online search. After narrowing my search to get away from particle board, I found there are several sites that offer similar products. Wallbeds by Wilding was the ONLY site that displayed their pricing. I would have to call for estimates with all the others. I liked knowing ahead of time what I would be paying. My husband had some questions, but most of those were answered by watching the installation videos. When I called to place the order, I talked to Penny and she was pleasant and very helpful. Since this was a large purchase, I appreciate that they charged half up-front and the other half when shipped. There were some difficulties with the shipping company, so I called customer service and they were helpful in getting those difficulties ironed out. The Studio series bed was easy for my husband and I to assemble with the directions provided and the video instructions available online. The side cabinets were already assembled except for the crown molding. It is an incredible addition to his home office. Attractive and comfortable, then out of the way when not in use. I was a little surprised when "the hubs" wondered out loud if we could afford another one for the spare bedroom/sewing room. There are already bunk beds in there and having a regular bed in there would just take up too much room when no one is visiting. Again....extremely nice and helpful service when I ordered the second one. They honored my request to use a different shipping company for delivery. I actually installed this one by myself because I just couldn't wait until the weekend. Probably not recommended, but doable. If I ever need another, I will call Wilding. -Debra C. Disputanta,VA
I have just finished installing a queen sized, Chalet wall bed. If you read the testimonials at the Wilding website you might think that their product couldn't possible be that good - it is! There are so many positive things to say: customer service, workmanship, quality control, packaging, even delivery - all superior. For me as a 60+ non-engineer it was the video instructions that were the "frosting on the cake." This is a big, heavy bed (250+ pounds) with quite a few parts. When the pallet is delivered it can look a little overwhelming. The trick for me, was to take my time; read and reread the instructions and then start and stop the video instructions as I completed each step. As stated in the instructions, there are several places in the assembly where two strong adults are required to move and/or lift the bed. In retrospect, there were several places where one could mess up. The instructions are "right," they are very thorough. If something doesn't feel right or fit, YOU have probably made a mistake. Call customer service and talk with a technician, yes I had to - once. I wasn't sure about something I was about to do and I didn't want to make a mistake. The installed bed is beautiful and I have a great sense of personal accomplishment. Go for it! -Keith C. Turlock CA.
Thanks for all your help, I wanted to let you all know I was truly impressed with the quality of your product, in a day where so many say one thing and do another it is refreshing to say the least. Everything went in well and looks great.
Thanks again, Dan
Safe House Construction co.
I have been using my new Wilding Wallbed for several months now for guests. I purchased the "Presidential" model, and the quality can NOT be beat. I have shopped many different "high end" furniture stores in my area, and nothing can compare to the quality (as promised) and the beautifully meticulous craftsmanship. The price of the bed is well worth the quality and comfort. The customer service was awesome! I would like to thank the Wilding staff for a product well made (in America!)
Best Regards, David B.
The on-line videos were very helpful and really made it so easy for my son and me to put the wallbed unit together. Please thank your crew of video developers who must have very carefully thought of everything from the customer's point of view. Also, many thanks to you and Kim for all the help you gave me. CanUSA who handled the customs and delivery were also great and very professional. Buying from Wilding Wallbeds has been a very enjoyable experience! I'd certainly recommend Wilding to anyone wanting a wallbed system that incorporates great quality, value and service. Again many thanks.
Jim C. from Maple Ridge B.C.
I just installed a Murphy bed frame. First, the shipping, LIGHTENING FAST pretty much says it all. I couldn't believe how quickly it arrived. Thanks shipping dept. The product. The kit came with everything. Clear instructions made the installation a breeze. And the quality is awesome. I live in a tiny place and all I can say is I should have done this years ago. In closing, Thank you Wilding Wallbeds. And I look forward to doing business with you in the future. You are the best.
We are extremely pleased with the quality of the Hampton Wall Bed and matching desk system that we recently purchased from Wall Beds by Wilding. The quality of the product, the service you provided us as well as the follow-up service. All exceeded our expectations. We had researched wall beds for weeks and selected Wilding because of its quality and selection of styles. There are a lot of options out there and we found nothing that we felt was better than the selection we made. I thank you for your help this summer and your professionalism. We were also very pleased with the other members of the Wilding Team that we worked with and talked to. The wall bed and desk look great and everyone we show it to say, "WOW, what a great idea!"
Ted and Mary-Pat N.
Just a note to say we are very impressed with the detailed craftsmanship & high quality materials Wilding used to produce our Gallery series Tuscany Murphy Bed and deluxe side cabinets! My son & I installed the wall bed in our den by following the video & written instructions that were provided and everything went smoothly. The Tuscany style is absolutely stunning!
Awesome experience. from shipping to packaging. The installation was a breeze. The product is top shelf. I can't thank you enough.
I would like to make someone aware of the pleasant experience I had ordering and having delivered a wilding wallbed. irregardless of the time it took to manufacture it, I love this bed. I would also like to comment on the two gentlemen that delivered and put it together. Jeremy and Eric were both knowledgeable and very nice guys and had answers to any questions we had. it is rare that delivery persons are this personable. thanks again for a great experience.
We received the bed in Seattle and had it shipped up to Alaska. My husband installed it with your simple easy to follow instructions and the bed is awesome! We had some guests last week with 2 kids and they enjoyed the bunk beds. We can't wait to have more guests to get some mileage out of this thing! Thank you so very much for your help getting the bed to Alaska. I already posted it on Facebook and listed your website. It's so totally awesome!!
I purchased the Brittany wallbed with attached table and corner desk unit approximately 6 yrs. ago out of the Las Vegas store. I have been extremely happy with it and the compliments that I have received over the years have been immense. I have recently moved and my boyfriend did the disassembling and reassembling of it and was very impressed with the craftsmanship and the engineering of the bed. We both would recommend Wilding Wallbeds to anyone. Thank you so much for such a great product.
I live in Las Vegas, Nevada and purchased a Wilding Wallbed in 2000. I have since moved homes but wanted to let you know that the wallbed has held up perfectly and still looks like it did when it was installed 13 years ago. The construction and craftsmanship are first class and this has led to the lasting quality which I still enjoy.
I want to let you know what a wonderful experience I have had with your company and your product. When I first began placing the order for my wallbed I was flip flopping around like a fish out of water but your sales associate showed great professionalism and was so pleasant with me each and every time I called. I ordered this wallbed for my elderly handicapped mother, who cannot climb stairs, and must now sleep in the dining room of our log cabin. The wallbed I received was far more than what I could have ever imagined! The craftsmanship is top notch, the quality is like no other I have ever seen and I could not have been happier with this beautiful piece of furniture. Thank you so much for being an honest advertiser and producing such a well made piece of furniture that will last me a lifetime.
I recently had to renovate the first rental unit where I installed a Wallbed by Wilding. The carpeting had to be replaced, the bathroom fixtures needed replacing, but the Wilding Wallbeds and cabinets were like new, even after several years of rental to college students. The only issue with the wallbed unit was a few soft close mechanisms on cabinet doors that had failed. When I spoke to Dennis, I learned that it was a known issue with a vendor and a replacement has been in use for years. I wasn't expecting anything, but wanted to know if I could buy some of the new soft close units. Much to my surprise, Wilding Wallbeds sent me replacements which took only minutes to install. Not only have the wallbeds exceeded my expectations, but the long term product support and technical assistance have been spectacular. Although I'm about 1500 mi. from your factory, I have Jason, a Wilding factory trained technician close by. Whenever he does a new installation in my area, I have him check things like spring tension, table hinges and other details. He has factory coatings with him to take care of minor scratches. Owning a Wallbed by Wilding is like owning a fine car where the manufacturer is obsessed with perfection and customer satisfaction.
I can not tell you how pleased we are with the product, people, and to a large extent the video instruction. This wallbed is so far superior to others and I know since I have one in Florida, that is both cheap and expensive (oxmoranic). I would like very much to have my comments posted, but also, to have some additional comments for the owners of the company to hear, absolutely not negative, but of a positive, so that people who, like us, will be putting it together will have, not an easier time, but a less "what do I do now" time. 1. The first person you encounter is the most lasting...either good or bad, you have, in Penny, an exceptional person. She guided me through the process and more importantly did not try to sell me stuff that I did not need. She was GENUINELY wanted ME to be happy. 2. Tell people, emphatically, that they have bought a "100% wood" product...that is inherently heavy, quality, but HEAVY...you need lots of people to move it...and unlike the video it will, at times take longer than depicted. 3. The most important is that you have to have "lots of videos" and very detailed, We have a desk with no under mount cabinets and were at a complete loss as how to install them...Spend more time on the videos, in detail, very important...we are such a media culture that the videos we had were very helpful, they need to be increased and shown in much more detail. 4. Concentrate on the quality of your product. We own a place in Fl and have a murphy bed there...it is to put it politely a piece of c--p". you need to advertise in Florida...extensively. You have such a wonderful, no exceptional product that with your staff and product I want you to succeed. I looked hard to find an company that was solely American, using American workers with American quality. WILDING MURPHY BEDS did it in spades.
Jim and Connie G.
I love the bed and desk system I ordered. I've had company several times since it was installed and everyone comments on how well they sleep. I love the quality of the materials and how nice everything looks. The video install instructions were very clear and we kept the computer up so we could go step by step. The addition of the bookcase inside the extra deep storage area of the bed was a great idea (thanks Penny!). In all I couldn't be more pleased.
My shopping experience with Wilding Wallbeds was excellent. From my e-mails with questions that I had to Delivery/installation of the Murphy Frame, everything was handled quickly and professionally. They delivered the frame super fast and were there after the sale with helpful videos and phone numbers to contact if there were any issues with the install which, there was not. It was quick and easy to install with the instructions that were sent with the frame. It is exactly what you see in the video on their website and is very nice and light weight, easy to put up and down. We are very pleased with the sale and with the frame. Thank you Wilding Wallbeds!
I love my new Next Bed Murphy bed. My guest bedroom can now function as a work out space too. So happy with the design, quality construction and ease of use. Plus we enjoyed putting it together using your online video instructions.
We had our contractor install the wallbed. It's absolutely beautiful! I've put on a mattress pad and a set of sheets to get ready for company next weekend. We're very impressed with the quality and workmanship of our wall unit. Good job! Thanks a lot! The unit has been installed in my "sewing room," which might be a misnomer, but I fully plan to use the table to sew on. I'm so excited, and the room still is spacious, in spite of the fact that it's the smallest bedroom in the house.
We just finished installing our new Wilding Wallbed. We followed the video instructions on your website and installation was quick and very easy, even for me at 67 years old! It is very well made - a beautiful piece of furniture! The finish is very nice and exactly what we expected, as shown on your website! It works perfectly in our office/guest room. We couldn't be happier with this Wallbed. It is a fine piece of furniture and adds a feeling of real quality to the room. The other thing I wanted to comment on was the packaging. I have never seen anything so well packed! It was protected in the box by several layers of cardboard, foam and plastic. It was packed very snugly so that it couldn't move around during shipment. As a result, it arrived undamaged and in perfect condition! We are very, very pleased with our Wilding Wallbed and would advise anyone shopping for a Wallbed to purchase ONLY from Wilding! Thanks so much for providing a quality product with quality service!
Chris & Shaelyn S.
The construction and craftsmanship are excellent, making the bed an investment but well worth the cost. I researched many other competitors and none really came close to what you offer. We were in transition while our home was being built and the bed remained crated and in storage until we were ready to install. In any event, the gentleman was very helpful with any questions that we had along the way. The online video was excellent and very helpful for this husband/wife installation team. We ordered the Tuscany bed and it is absolutely gorgeous! It looks like an armoire versus a 'wallbed' and fits into our den area perfectly, a real space saver. Please feel free to share our positive experience with prospective customers. Thank you.
Tom and Terri W.
I've recently purchased a Murphy bed from Wilding Wallbeds, and I must tell you that I am very impressed with the Quality of workmanship that went into it's construction. Anyone who sees it is also impressed. Quality welds and thoughtful engineering. Keep up the good work.
Mr. C.J. G.
First of all, I want to thank ALL of you for absolutely wonderful support after my purchase of a wall bed for my son, JC. Secondly, I want you all to know that I think your product is one of the highest quality products that I have ever purchased and that EVERYBODY who has seen it has been really wowed!
I spoke with two different people, one when I first called to ask questions and another two times to ask additional questions and then place the order (I believe it was Dan). Everyone I spoke with on the phone was fabulous! I felt so comfortable and not at all pressured. It was a wonderful experience to work with a smaller shop. Great, personal service. When working on the color matching sample, I emailed with Molly. I experienced the same level of quality customer service I did with the sales representatives. So impressed! If you're looking for a wallbed option, look no further than Wilding Wallbeds. Fabulous customer service and even more fabulous product! Every experience I had with Wilding itself was top-notch, as was the piece once it was delivered. We love it! It is exactly what we wanted, exactly how we thought it would look, and the install went exactly as your detailed instructions claimed. Even the color match is fantastic. The quality is impeccable, and we are so pleased that the experience from ordering to shipping was such a positive one.
A friend helped me install the bed. There was one hitch concerning the spring rods which was soon put to rights by the amazing help of Wilding Wall Beds Tech. When I discovered Wilding Wallbeds, I had literally been shopping for a Murphy Bed for two years. Wilding by far has the best quality and price. I am so pleased with my purchase. Penny has been helpful and supportive in each and every conversation I have had with her. I am just sorry I have not met her in person. She is top notch just like the company's product.
The entire office set and wall bed are BEAUTIFUL and fit the room perfectly! As for the service, Eric and Colton were an absolute pleasure to have around. They worked very well together and were extremely personable and polite. They are BOTH outstanding representatives of your company. If there is ever the need for a reference or personal accolade just let us know. We are VERY satisfied customers and can't say enough about everyone we came in contact with throughout this entire evolution.
Roz and Don
I am a very satisfied customer of the Wilding Wall Beds. I moved from NJ to GA and had it installed in my guest room before I purchased any other furniture for my new condo! It has been a wonderful conversation piece as well as an incredible addition to my new place.
We just completed the installation on our new Wilding Wall Bed. I just had to tell you how helpful the video was with our installation. Thank you so much for making it and sending it to us. Visual clues are so much more helpful than just trying to read the instructions. My 110 pound wife and I were able to assemble the bed in less than 1 hour and we didn't get in one argument. A first for us in our remodeling career. We love our bed and enjoyed our experience with your company. First rate and first class all the way!
Jake and Tyson just left after installing our beautiful Wilding Arts and Craft wallbed. Wilding Wallbeds and their installers have met and exceeded our expectations for the wallbed unit we ordered back in November of 2011. Both Jake and Tyson were more than punctual, professional, informative, and helpful during our installation. They arrived early, answered all of my questions and even helped move 2 end cabinets into the room to finish off the ends of the newly installed wallbed unit. They cleaned the work area up and patiently explained the operation of the new bed to me before heading off to their next installation this morning. The quality of workmanship in our new wallbed is excellent from the moldings, to mechanisms, to wood finish and stain. I was initially concerned that the knotty alder might be not as artistically cut and styled as the showroom model, but our new unit is absolutely stunning and unique as well. Kudos to your craftsmen! We will not hesitate to recommend your company to our friends and family who might be in the market for similar product needs. Salutations, congratulations and gratitude to you all for a job exceptionally well done! Your American craftmanship and products will be heirlooms of tomorrow for our family and home.
Lin and Paul K.
The two delivery men were great. They were courteous and were extremely helpful in getting the mattress and wallbed into our apartment. So far I am halfway through putting the bed together and I am very impressed with the quality of the bed. The packaging of the bed was very well protected and secured with styrofoam and cardboard. Penny was great. She made the process very easy and she was a pleasure to talk to. She was more an advisory than a sales person. Molly kept me advised as to when the bed was going to be shipped. While I never talked to her over the phone, her emails kept me advise of when the bed was going to be shipped and when it was actually shipped. It was a pleasure working with everyone at Wilding Wallbed. I really think I made the right decision in purchasing our bed from Wilding. I had a very good experience with Wilding Bedding. I would highly recommend your company to anyone who was interested in purchasing a wallbed. I have nothing but nice things to say about my experience.
Oh my goodness. I am so impressed. My Wilding Wallbed will be delivered on Monday, but that's not the really great part. What I am most impressed with (up to this point in time--can't wait to see the bed) is your 'pre-service' email allowing access to complete installation instructions and the step-by-step video. This tool is such an efficient method of educating your customers on every tiny detail involved with the installation of the bed, and by doing so reduces the stress that accompanies the 'some assembly required' aspect of purchasing merchandise in kit form. I must say that this is the best customer service and company pre-planning that I have experienced--ever! Wilding Wallbeds has obviously received customer feedback over the years, has taken the comments and suggestions to heart, and has created an amazingly user friendly instruction and installation format. I'm so excited to put this bed together on Monday.
We got our DIY kit from the folks over at Wilding Wall Beds a few weeks ago, and I have been so excited to assemble this bad boy, I could hardly stand it. The kits come in all sorts of wood options, and after a few back and forth deliberations, we went with "Oak." We wanted the wood to be nice and strong, and we wanted to grain of the wood to duplicate the rustic feel of Creed's Nursery. The nursery already has barn wood and two old windows as decor pieces. If you didn't know this was a bed, you may think it was a free standing closet. It holds a queen sized bed perfectly. In fact, my Mother in Law and Father in Law already slept in the bed this weekend, and they loved it. The DIY kit came unfinished, which gives the versatility to personalize it to ANY space. I was super excited to add the "z" of a barn door to the front and add some barn wood hardware to finalize the rustic look I was going for. So, for the normal every day life around here, the bed will be nice and snug in its place, the wall! And for the times where we have visitors, don't worry, in point five seconds, the bed is available. VOILA! If you have a design dilemma like we did, Wilding Wall Beds is a great way to solve it! The amazing staff impressed me from the start, and the DIY kit comes with amazing instruction videos to eliminate the complications of putting together the kit. The showroom is beautiful, too! I was amazed at all the different options they had.
You can not believe how happy I am with this power wall bed! Your workmanship and service is outstanding! The bed is so comfortable and works flawlessly. Also, assembly was a breeze following your video instructions.
To all interested parties: We can, without a doubt, recommend Wilding Wallbeds, not only for their wall beds and Murphy beds, but also for their ability to do custom work. We are not only impressed with the wall beds, large desk unit, and library shelves we purchase a couple years ago, and still enjoy, but also, more recently, their ability to match some doors in our kitchen and bathroom. The match was exceptional and as with their other installations, was done with professionalism.
Ken and Margaret
I am not in the habit of contacting companies from whom I have purchased products, but in your case, I had to make an exception. The quality and beauty of our mission style alder bed far exceeded our expectations. We honestly could not be more pleased! Thank you also for the clear instructions and video for assembling the unit and attaching the side cabinets. Please express my appreciation to your staff who assisted us in placing our order and in making a change to the original order. Your company obviously has a great thing going - Keep up the good work!
This is a great big THANK YOU- we just love our new Wall bed it is just beautiful and much More than we expected. Took us 2 days to put together (i think our age ) lol- but its all done and we love it. The quality is just great , the video is good , and it came on time. THANKS AGAIN.
Frank & Peg A.
We've finally completed the construction and installation of our (Sierra style) wall bed. For too long, while construction was proceeding in our house, the intimidating package of materials lay resting in our barn. Finally, the room being ready, we lugged in the various pieces and started to work. Two days later, the bed frame was fitted into the lifting mechanism, the mattress was put in place and the assembly folded up. As it turned out, we needn't have worried that everything would fit, because it did, to perfection. It's a wonderful addition to our room, is elegant and works as easily as your advertisements promised it would. My 90-year old mother, were she still alive, could have lifted the bed into place without as much as a grunt. The work would have been easy, even for her. We especially appreciated the graceful design of the piece, the quality of the wood that was used in its construction and the elegantly applied finish that is immediately apparent to even a casual glance. We bought the bed, sight unseen, on the internet and, by so doing, took a risk that we'd be disappointed. We weren't at all. It took longer to construct than we expected, but we suppose that the affordable price we paid reflected the fact that we, rather than you, would do the grunt work necessary to assemble the many pieces. It surely would have been much more expensive, both to purchase and to ship, if we bought it pre-assembled. Thanks for your careful work in assuring us a bed we'll be proud to have in our house.
Put and Nannie B.
Guys, we are so very happy and pleased with our setup! It is truly what we wanted. Vicki is a bit concerned as I spend most of my time at home in here, but at the same time, I'm able to work from home more efficiently and we still have a bedroom! I honest have never been so happy with a purchase as we are here. Best of luck in the future and please let me know if we can ever be of help!
Your bed arrived yesterday, one day early, and today we assembled it in less than one hour. No problems. First rate workmanship. Really easy. A great result, thanks to your attention o detail and making the process dummy proof.
I think I dealt with you when I bought my wall bed. It's been about 5 years and I just want to tell you that my husband and I have enjoyed it so very much! We bought the wallbed for a studio apartment in Manhattan which I also use for business meetings. So you can imagine how perfect it is that no one can see a bed! Before we purchased your wallbed I searched all the stores in Manhattan for one, and NO store had the quality that you offer. None of the stores even used wood to make their wallbeds, they used press board. About three years ago our daughter bought one of your wallbeds for her apartment, and once again you delivered the finest quality furniture. We've just sold the studio and the purchasers bought all the furniture including the wall bed. But since they did, I guess the good news is that we couldn't use a wall bed in our new apartment anyway. However,we are looking for an entertainment wall unit. I've searched your site looking for one but can't find any. Do you make entertainment wall units and if not, are there any companies (who deliver such quality furniture as you do) that you could recommend? (We'd much rather have one that you make!) Once again, thank you for your quality workmanship!
I received my Wilding wall bed last week and installed it myself with no problems. The instructions were thorough, clear, and well illustrated. More impressive, though, was the excellent quality of the materials and workmanship. I was delighted to find no flakeboard, perfectly fitting parts, and a very high quality of finish throughout. It's very unusual to find reasonably priced furniture today in which the manufacturer hasn't deployed the cheapest possible material under the veneer. My one disappointment is the mountain of styrofoam you used in shipping. It's a prodigious disposal problem, and I urge you to try a biodegradable solution, or at least collapsible air bags. But I'm thoroughly pleased with the product itself, and I hope you'll continue exactly what you're doing. Don't outsource, move production to Mexico, or cheapen the product to save a buck. There aren't that many manufacturers like Wilding left in the U.S., and we need your example
I recently purchased a wall bed from your company. The lady I dealt with was named Penny. My bed was a semi-custom order and she was a great help in this order. When I ordered the bed I told Penny that the bed would be painted to match the room, however the wood in the bed box was too beautiful to paint. I just couldn't do it! So I used a white wash pickling stain and a couple coats of polly! We all love the bed. I promised Penny I would send her some pics of the finished product. I finally got the room finished this week and wanted her to see the bed. Use the photo's if you wish in your business. Also I wanted to tell you the light kit is the most awesome thing I've seen. Thanks so much. You guys have helped to make a dream room possible for a young boy with cancer. ...Thanks again and you can learn more about my son, Peyton Arnold, and see more pictures of his room at his Caring Bridge web site - caringbridge.org/visit/pray4-4
I just wanted to write and share with your company what a great product you produce. I ordered a wall bed a few years back, about 2005. The bed is set up in a 3rd bedroom that I use as an office/guestroom. All of my guest who have used the bed have raved about it and wanted to know where I got it. They are especially impressed by it's look, comfort, and quality, and all have wanted to know where I got it. I just sold the house and the buyers insisted on the bed staying with the house. So needless to say, the next home I am considering has space perfect for another one so I anticipate contacting you again soon about ordering another one. The unit was pretty easy to set up and amazingly I did it all by myself. I thought you would appreciate hearing from a definitely satisfied and soon to be repeat customer.
The wallbed and desk are beautiful. Your work is exceptional and I will recommend your company to friends and family.
Just wanted to drop you a note thanking you for the prompt and professional way you handled my order. The wall bed arrived when I ask for it and was easy to install. In addition, the quality of your wall bed product is outstanding. I could not be more pleased with the bed or your company's attitude toward customer satisfaction. Thanks for making this purchase so easy and enjoyable. There are several companies around the US that should follow your example!
I don't know how to thank you for the beautiful Queen size murphy bed. It is everything we hoped for and then some. It arrived yesterday and we all unloaded it with the driver. We brought in all the parts and laid it out, just as your diagram displayed and then it started to pour rain. We only had a minute to spare. My husband and kids and I spent only two hours assembling it and it truly is a 'work of art". Thank you for the speed you took in getting it to us. The mattress is fabulous. All my friends are planning to drop by to see it and we are so pleased. Merry Christmas to you!
Kurt and Kristi S. Family
I just wanted to drop you a quick note to tell you how thrilled I am with our purchase. The craftsmanship is superb and the aesthetics can't be beat. We haven't put a mattress in yet so I can't comment on performance, but I'll be sure to give you a follow-up note... Thanks for being honest business people..my husband had his doubts but you renewed his faith. My neighbors can't wait to come over and checkout the bed.
Bob and Dennis, I made it home with the bed without any problems - no damage. Put the bed together easily. Everything fit perfectly and it was a snap to assemble and install. Most important- the wife loves it. Thanks for a delightful purchase.
I ordered a queen wall bed unit with bookcases from you last fall. We have finally finished our home renovations and installed the bed. I just want you to know how very pleased we are with the bed, the craftsmanship and the ease of installation. I was pretty apprehensive purchasing such an expensive item over the Internet, sight unseen. You were an absolute pleasure to deal with and the final product has more than met my expectations! My daughter loves demonstrating it for all her friends and I gladly refer you to anyone who asks. Thanks for not disappointing! You have a wonderful product and your execution is flawless.
Once we unpacked the crate and placed the pieces in the bedroom and read the directions a couple of times, Pauline and I accomplished the installation in about one and a half hours. I couldn't be more pleased with the design, construction, finish and operation of my Wilding bed. Neighbors have visited to see what was delivered in the big truck. Their reaction is twofold: "Gee, I haven't seen a Murphy bed in years--a great idea"; and, "Wow, it looks like a piece of quality furniture!" Obviously, I'm glad I "went to Utah" via the internet.
This is just a note to let you know that our bed made it here safe and sound. We are very pleased with the quality, workmanship and looks of it. As a matter of fact I think it is just absolutely beautiful! We have put it up without any problems and now we show it off to every neighbor that stops by. They all are equally intrigued. We have just remodeled the entire room and it all goes nicely together. Thanks again for a job well done!
Bill and Anja A.
What fun I'm having showing off our new guest bed. The finish is beautiful and the craftsmanship is outstanding. It is truly a work of art. As I mentioned to you on the phone, I have been most pleased with the customer service I've received from Wilding Beds. I felt confident that I made the right choice even though I had not seen the product in person. My husband and I were impressed with how well the bed and cabinets were packed. They came through the shipping process without a dent or scratch. We followed the directions to the letter and had the bed together in no time. Everything fit together beautifully. To top it off, the mattress is SO comfortable I'm considering sleeping in the guest room! Thank you, again, for your kindness, quality product and meeting the promised delivery date. I've been well taken care of by your family and will recommend Wilding Beds to everyone.
Just a quick note to let you know the wall bed we ordered from you not only arrived the day promised but is even nicer than we expected. It installed very easy and works perfectly in the office/guest room. We could not possibly be happier. Our daughter and son in law were here for Thanksgiving and agree. Thank you so very much. HAPPY HOLIDAYS!
Richard & Glenda G.
Dear Bob, Moira, Dennis, Dan and Steve; The bed is exquisite! Dennis was right when he said how beautiful the Presidential is! It looks so elegant, operates so easily, incredible craftsmanship and everybody who sees it loves it!
Anna and Chuck M.
I want to say Thank You for creating such a beautiful wall bed for us! My son in law, who installed it for us could not say enough good about it and the ease in which it went together, the craftsmanship, and the fact that everything fit so well without having to make one adjustment, plus the fact that the directions were so complete and every thing from screws to trim were in the box as they should be! He was VERY Impressed, and it takes a lot to impress BJ as he is a perfectionist when it comes to building things, or installing them. I have sent your web sight on to a friend who is planning on installing a wall bed in the new home they will be building in WA in the next several years, so please don't think about retiring too soon! Judy T. Sun Lakes, Arizona I am equally as thrilled with the finish work and the way the Alder wood stained up. It is perfect and just as I saw it turning out, in my minds eye.
The bed is beautiful......we had quite a time getting it into the basement...however, we did it! We really love it! It opens and closes so nicely and the mattress is very comfortable. Sometimes you never know about internet purchases, but this worked very well. Thank you for all your assistance!
The Schmedeke Family
My mother spent 6 weeks with us and really loved the wall bed. She is 88 and had no trouble lowering or raising it. She would have loved to have these in our house when we were kids. Richard and I are very pleased with the appearance of the finished product. It matches well with our knotty pine bookcase and no one knows what it is unless we tell them. My office looks like an office and when we have overnight guests, we have a place for them to sleep.
I just wanted to let you know how much I enjoy this bed. It is truly a beautiful work of art. I have had many compliments on it, and hopefully a sale or two for your Co. I have just finished remodeling my basement, which is now my bedroom, media room & game room. The bed fits beautifully with rest of my furniture in the room. I sent a couple of pictures for you to enjoy. Thank you for a great job. A very happy customer.
Michael J. B.
I wanted to let you that I received the wall bed in good condition. You told me that you use real wood. I believe you now after I tried to lift it, I just wanted to congratulate you on a excellent job and my wife and I are very impressed with it, your eleven step hand drop finish brings out the beauty of the wood it complements my desk perfectly.
I have been meaning to write to you. The wall bed is so lovely and functional. Your craftsmanship is first class and the personal delivery and set-up to us in Las Vegas was very appreciated. You have a beautiful product which I would highly recommend to anyone who asks.
Just wanted you to know that we did receive our wall bed and it exceeded all our expectations!! The directions were easy to follow -- step by step -- all the hardware was included and the instructions were in English!! Yahoo!! The bed is well-made and the wood grain is beautiful -- (I don't think we will paint it, because it's so pretty -- maybe we'll "white-wash" it so you can still see the grain). Anyway, we wanted you to know how pleased we are. It can be (and is) scary to order things on-line, especially when it's something you have never had before. Thank you for all your help and for the excellent quality of merchandise.
Just wanted you to know that my wall bed arrived as promised. Had it installed today and it exceeds my expectations. Even the installer was impressed with the quality and attention to detail. In fact he took your name and email address to refer future customers. You were a pleasure to deal with and please feel free to use me as a reference for future prospective customers if the need arises. Thanks
The boys and their friends successfully unloaded the pallet almost three weeks ago from the truck with no problem. This weekend was our first time to look at the bed. We are happy to see it came intact and in good condition. My husband and one handy son assembled it with very little difficulty. The Danish oil cherry wood fitted perfectly with the rest of the decor. It's a handsome piece and a welcome addition, especially for guests. My son "tested" it out the same night. He had a restful night sleep. Thank you for the piece of art and the support and information you provided. I wish you well in your future endeavors in the custom furniture business.
The Wall Bed arrived safely. The packaging was very professional. Nothing was damaged in any way. The bed was installed the next day without any trouble. It only took about four hours from unpacking to a successful installation just as described in the instructions. It is BEAUTIFUL! We are showing it to all our friends. Thanks for a very rewarding purchase experience and a superb product.
We received our wall bed, mattress and matching wardrobe about August 12th and I apologize for taking so long to get back to you to express our total satisfaction. From the moment of contact with your company, to the receipt of the perfect merchandise, it was a pleasure dealing with you. We appreciate your immediate response to all our questions, your exceptional business practices and your superior workmanship. All your communications and instructions were straight forward and easy to follow. We installed the bed in about 2 hours and are very pleased with the result. The most important thing: our guests love it and proclaim the mattress "very comfortable". Thank you so much for your wonderful product, we will highly recommend this versatile addition to our home to all our friends.
Antje and Marcel C.
It has been well over a year since we bought a Wilding Wall Bed. Almost without exception, everyone that sees it remarks on its beauty and functionality (I do a mean finish, if I do say so, myself). We feel it has been one of the best purchases we have ever made. Keep on, Bro. Ya done Good!
Thank you so much for a quality product and excellent customer service. The bed is beautiful looking and blends perfectly with the wood furnishings in the home office. The bed arrived as expected on the freight truck to us in Washington State. The instructions were very easy to follow and the bed installed in about 2 hours with 3 adults working together. My father was one of the people who helped install the bed. He visits frequently from out of town and has slept in the bed several times. He says it is very comfortable and looks forward to sleeping in his bed when he visits. I would highly recommend your company service and quality product to others.
O.K. you did it again!!!! A perfect wall bed and cabinets. Everything is just as you said and better. It is nice to deal with people that deliver what they promise. The workmanship is superb and it was simple to install. The hardest part was carrying it into the room to put it together. From then on it was a breeze. If you have anyone that is inquiring about your products from eastern Nebraska we would be glad to show them this wall bed and cabinets. Just let us know and we will arrange to be home to show them.
The wall bed was delivered as promised on Tuesday and my husband had the wall bed together and installed in an hour or so on Wednesday. We are really pleased with the bed. The bed is beautiful and very well made. The instructions were easy to understand and our expectations for the bed were definitely met. Thank you for your professionalism and excellent service through the delivery process. It has been a pleasure doing business with Wilding and we will recommend your products without hesitation.
Mark and Laura D.
We'd like to thank you again for the fabulous wallbed. It is our second and this one was completely assembled by my 3 children. I guess they were paying attention to their father when we put the first one together. The bed arrived on Tuesday afternoon and a quick call into their father at work revealed that with his busy schedule he wouldn't be able to get this one put together for a week or so. That disappointing news spurred them to work together and put this bed together. I am not kidding, in 45 min. this bed was up. Dad put the final screws in it to secure the bed to the wall, but he and I were both stunned. They are 16, 14, and 11. The rooms look great too! We show them off to all our friends.
Kurt and Kristi S. Family
Just a quick note to thank you for the great job your staff did to make the matching cabinet for the wall bed I ordered earlier. It was truly amazing that it matched perfectly and the fit was absolutely superb. It took me about 15 minutes to install and we were ready to go. It looks great. I have recommended you to many people who have seen the bed and to others who have had an interest in wall beds. You are the best !!
The bed was delivered yesterday by Yellow Freight. I had called them and was able to get delivery two days earlier than they had planned, which suited them fine, and me too. They couldn't have been nicer or more helpful over the phone or in person. Good outfit. And the bed? We installed it this morning and it looks great. Not nearly so bulky as I had expected, carefully designed and well made. Well done. I may finish it myself with Watco natural finish which would enhance the nice grain and color. And the mattess is most inviting. Thanks for your fine product and service.
Hello! I wanted to drop you a quick note to let you know just how happy we are with our queen size maple wallbed. My husband and I are very impressed by its quality and beauty. The addition of a wallbed has transformed our cramped extra bedroom into a multi-functional room which houses all of my husband's music equipment while still affording us the luxury of having a guest room. Also, the bed was very easy to put together and install. In fact, I did most of the assembly myself and only required my husband's assistance with some lifting and stabilizing. I was also very pleased with the excellent customer service I received while waiting on my order to be shipped. Everyone I spoke with was pleasant and very helpful. I received a phone call several days before the bed shipped to confirm delivery address and to remind me of the upcoming arrival date. Thank you very much for a pleasant online buying experience! We have highly recommended your company to our family and friends.
My experience with your company was such a pleasant one. The staff on the phone were courteous and helpful. The product came on time in, in mint condition. The directions were easy to understand and the bed and shelves are BEAUTIFUL. I would be honored to give you a good referral. Thanks for your lovely workmanship.
I purchased a wall bed from your company about 2 months and it was delivered last week. This past weekend my Dad and I put it together and I just want to let you and your employees know how happy I am with the bed and cabinets. The entire process from order to delivery to pickup and installation was just as easy. Everything that was promised from shipment date to what I should expect when picking it up and un-loading it was right on target. The installation information for the bed and light fixture was clear and easy to follow. I am just thrilled with the finished product. My 6 year old son (whose bed it is) just loves the light above the bed and the touch pad to turn it on and off. This far exceeded my expectations. And my Dad was very pleased with the ease of installation and especially how the crown molding fit perfectly and had the guides for the screws. The quality of the bed from the wood to the workmanship also exceeded my expectations. It has been a pleasure working with you and your company. I truly am pleased and will certainly recommended your beds and furniture to my family and friends.
Just a short note to advise you that our bed was delivered on Friday, the 8th of August. All cartons were intact, with no damage in transit. I was very pleased with the great care taken in packaging the goods! Every piece arrived in perfect condition. On Sunday, my son gave me a hand moving and assembling the bed & side cabinets. I was surprised how quickly and easily everything went together. Both me and my wife are extremely happy with the beauty and quality of our queen bed ensemble. It fits perfectly in our den, and should provide us with years of service and enjoyment. Thanks again for all your help and service.
Thank you, Thank you, Thank you !!! Our Murphy bed has arrived, we have assembled it, and IT IS SPECTACULAR ! Fabulous website and product is everything as described ... and more. What a pleasure it was dealing with you and your company, right down to the freight company. Anytime I had a question, weither it be through e-mail or phone message, you guys always responded and never made me feel as if it were a bother. If any problems should arise I will not hesitate in contacting you and I have no doubt in my mind that I will be responded to with professionalism and support.
Mary P. and Jack F.
Thank you, we received our bed yesterday. My husband and son set it up last evening, and my son slept there last night. He is very excited about the extra space in his room now. He can have a bed, and then use his total gym set during the day. Also, my husband used to build furniture, so is very picky about furniture quality, and he was pleased with the craftsmanship. I am sure we will order from you again in the future.
To all the folks at Wilding Custom Furniture -- I just wanted to tell you that I received my bed in good condition and that I am very pleased with your product and workmanship. The lighting kit is cooler than I thought it would be. And the Simmons mattress is very, very nice. But most of all, it's a beautiful, functional piece of furniture. I'm glad that I came across your site on the internet. I've already passed along one of your brochures to friends. Once again, thanks!
When my wife and I decided to purchase a wallbed, we thought that we would purchase it from someone locally. There is even a manufacturer not far from our home here in Texas who had indicated that he would send up individuals to install the bed at no cost to us. In comparing prices, we discovered that your prices were QUITE a bit less. Even with extensive installation we figured we would save money. And we did. We had the bed installed on Saturday by a local handyman (who had never done one before, but was able to get it together in less than an hour). The bed is phenomenal. Everyone who sees it says so, and we agree. I'm glad the internet works. I'm recommending your beds to all of our friends who are considering them.
Ollie M., Plano, TX
Our bed just arrived. I must say that we are quite impressed with the quality of the bed. I was afraid the melamine would look kind of cheap, but it is very nice. It looks like we will get many good years of use from it. My husband was also impressed with the quality of the packaging. We are anxious to get it put together!