The two delivery men were great. They were courteous and were extremely helpful in getting the mattress and wallbed into our apartment. So far I am halfway through putting the bed together and I am very impressed with the quality of the bed. The packaging of the bed was very well protected and secured with styrofoam and cardboard. Penny was great. She made the process very easy and she was a pleasure to talk to. She was more an advisory than a sales person. Molly kept me advised as to when the bed was going to be shipped. While I never talked to her over the phone, her emails kept me advise of when the bed was going to be shipped and when it was actually shipped. It was a pleasure working with everyone at Wilding Wallbed. I really think I made the right decision in purchasing our bed from Wilding. I had a very good experience with Wilding Bedding. I would highly recommend your company to anyone who was interested in purchasing a wallbed. I have nothing but nice things to say about my experience.