My shopping experience with Wilding Wallbeds was excellent. From my e-mails with questions that I had to Delivery/installation of the Murphy Frame, everything was handled quickly and professionally. They delivered the frame super fast and were there after the sale with helpful videos and phone numbers to contact if there were any issues with the install which, there was not. It was quick and easy to install with the instructions that were sent with the frame. It is exactly what you see in the video on their website and is very nice and light weight, easy to put up and down. We are very pleased with the sale and with the frame. Thank you Wilding Wallbeds!