Posted by danw@wallbedsbywilding.com on July 26th, 2016

Ordering a Wilding Wallbed: Easy as 1, 2, 3

What is the process of ordering a Wilding Wallbed?

The process is as easy as 1, 2, 3.

  1. The customer selects the style, color, wood type and other options.
  2. The order is created at our Production Facility.
  3. The order is either shipped via Common Carrier or delivered and set up by Wilding Wallbed’s professional team.

1. Starting with a Blank Canvas

Disappearing Desk Bed Wilding Wallbeds builds each and every order according to the customer's desired selection. Have fun with this part. Think of this process as a blank canvas. Pick the style, color, wood type and any accessory that can accent the Wallbed, including lights, tables, cabinets, office pieces and much much more. Start by calling or visiting one of the beautiful Wilding Wallbeds showrooms. The majority of Wilding Wallbed's orders are taken over the phone. However, if one of Wilding's showrooms is near, come in and see, touch, feel and experience the beauty and quality in person. Wilding Wallbed’s sales representatives are exceptionally helpful and knowledgable. They are available in person, over the phone, or online to help the customer choose the perfect space saving solution that will beautifully accent their home.

St. George Utah Showroom If time is a constraint or perhaps a visit from friends or family is in the near future, several pre-built Wallbeds are available for quick shipping. These In-Stock Specials can be ordered online, over the phone or in person. Wilding Wallbed’s main showroom and call center is located in sunny, St. George Utah. Wilding Wallbeds also has three convenient locations in Southern California. The San Diego showroom is located in the Empire Plaza, the Los Angeles showroom is located in beautiful El Segundo and the Chino Hills showroom is located on Chino Hills Parkway.

St. George Showroom
1509 S 270 E STE 3
St. George, UT 84790

Toll Free (866) 877-7803
Chino Hills Showroom
4200 Chino Hills Parkway STE 660
Chino Hills, CA 91709

Toll Free (866) 797-7110
San Diego Showroom
7944 Miramar Rd.
San Diego, CA 92126

(858) 578-0627
El Segundo Showroom
446 Main Street
El Segundo, CA 90245

(424) 277-0063

All of Wilding Wallbeds locations are located in convenient shopping areas. All accessible by main thoroughfares. There is no need to wander through the cold uninviting commercial production areas only to find a closed door with a “Call for Appointment” sign. During normal business hours customers will be greeted by friendly, capable and creative personnel. Each Wilding Wallbed showroom has dozens of Murphy Beds in several configurations. The showroom models showcase several of the available features that can be added to improve beauty and function. All of the favorites are on display at each showrooms. A simple visit to any of those locations and Wildings staff will help the customer start down the road to getting a beautiful, functional Wilding Wallbed.

2. The Order Hits the Shop Floor

As the order is taken, a computer drawing is produced. This drawing communicates all of the specifics of the customer's room and order. This drawing and order is sent to Wilding Wallbeds production facility located in St. George Utah. Because each order is unique, each order is looked over and drawn up virtually in a computer aided design program, called Cabinet Vision, before any part is cut. Each order goes through a production meeting, where the room drawing goes in front of the Production Team, which includes sales, and production management.

Line Drawing Line Drawing Line Drawing Cabinet Vision Drawing

Here the management team goes over the dimensions, style, wood selection, color selection and any additional cabinetry and options that apply to each specific order. Wilding Wallbeds is blends old world wood artisanry and new world computer precision. Our CAD drawings are converted to machine instruction code sent to our state of the art CNC which cuts out all of our plywood parts precisely as we designed them.

Assembly Parts When all of the parts for a specific order are cut to size, the order moves to the assembly area. This is where Wilding Wallbed’s talented and experienced wood working team builds each order individually. After this assembly process, the order then progresses to the finish shop. Finishing is a critical part of the process as this is where the finish is applied. Lastly, any hardware is applied to the bed and cabinets and the order moves into the shipping department.

3. Boxed Up and Out the Door

Pallet As each job completes, it is prepared for shipping or delivery, depending on the needs and the final destination of each job. Over the years, Wilding Wallbeds has developed unique pallet and packaging techniques to ensure the shipping is worry free.

Each order must ship damage free to any destination in the U.S., Canada and around the world. Since each order is unique, Wilding has a highly trained, talented and experienced team who build a shipping pallet for each job and package each of the pieces so that it will ship or deliver damage free. It is key that the product arrives damage free. Wilding Wallbeds has been shipping Wallbeds for nearly 20 years now and the successful shipping percentage is remarkably higher than industry averages. Customers can sleep peacefully knowing that their Wallbed will arrive at their home in excellent condition. They’ll also experience great communication about the Wallbed shipment too. Just prior to shipment, customers will be contacted by email. This email will have all of the important shipping information; the estimated arrival date, the tracking number, as well as the customer service phone number. Rest assured that when the Wallbed package arrives at the freight terminal nearest it’s destination, the freight company will call and arrange a date and time for the package to be delivered.

Each and every Wallbed order is sent with the hardware and instructions needed to assemble the Wallbed in the home. Additionally, there are installations videos on our website with step by step instructions that the customer can watch at any time. Wilding Wallbeds has received very positive feedback from customers about these videos. Wilding’s customers absolutely love them and find them instructive and easy to follow.

Customers Matter

Customer Service It's rare in today’s world to get treated like a person instead of a number. Wilding Wallbeds keeps track of Wallbed orders by the customer’s name, not by an invoice number. Customers are much more than an invoice number to Wilding Wallbeds. During the process of ordering the bed, Wilding’s sales associates become familiar with their customer’s specific needs and the desired design and function of their room. Wilding Wallbeds wants each of their customers to feel listened to and appreciated.

So there it is, the process. Order, Production and Shipping or Delivery. 1, 2, 3. Wilding Wallbeds is there with the customer every step of the way.

Written by
Dan Wilding
Marketing Manager

Category: Good to Know